Article 1 (Purpose)
The purpose of these terms and conditions is to stipulate rights, obligations and responsibilities, and other
necessary matters between the company and members in relation to the use of Fromm provided by Knowmerce Co., Ltd.
(hereinafter referred to as the ‘Company’).
Article 2 (Definition)
Article 3 (Posting and Revision of Terms and
Conditions)
- The 'company' posts the contents of these terms and conditions, name, business registration number, and
contact information (telephone, fax, e-mail address, etc.) in the 'service' so that 'members'
can know. However, the specific contents of these terms and conditions can be viewed by the ‘member’ through the
connection screen.
- 'Company' can amend these terms and conditions to the extent that it does not violate relevant laws such
as 'Act on the Regulation of Terms and Conditions', 'Act on Promotion of Information and
Communications Network Utilization and Information Protection, etc. (hereinafter 'Information and
Communications Network Act'), 'Act on Protection and Use of Location Information, etc.', Content
Industry Promotion Act.
- When the ‘company’ revises the terms and conditions, the date of application and the reason for the amendment
shall be specified and notified along with the current terms and conditions 15 days before the effective date of
the revised terms to the day before the effective date in accordance with the method of Paragraph 1. However, in
the case of a revision of the terms and conditions unfavorable to the member, notice is made 30 days before the
effective date, and in addition to the notice, the notice may be clearly notified again through electronic means
such as e-mail, e-mail within the 'service', and the consent screen when using paid services.
- If a 'member' continues to use the 'service' of the 'company' after the effective date
announced in accordance with the preceding paragraph, it is deemed they agree to the amended terms and
conditions. A ‘member’ who does not agree to the amended terms and conditions may freely terminate the ‘service’
use contract at any time. If a 'member' who uses 'paid service' does not agree to the amendment
of the Terms and Conditions and terminates it, the 'member' follows the refund policy set by the
'company' in relation to the pre-paid amount.
Article 4 (Interpretation of Terms and Conditions)
- The 'Company' may have separate terms of use and policies (hereinafter 'Paid Service Terms,
etc.') for paid services and individual services. When there is a contradiction, ‘Paid Service Terms’ will
take precedence over ‘Terms of Service’.
- Matters or interpretations not stipulated in these terms and conditions shall be governed by relevant laws and
commercial practices.
- When selling digital content and physical products, separate ‘Terms of Use’ and ‘Personal Information Handling
Policy’ may be posted on the relevant page, and in this case, these terms and conditions take precedence.
- These Terms and Conditions may be provided in Korean, English and other languages for the convenience of users.
If the translated terms and conditions are different from the Korean terms, the Korean terms and conditions take
precedence to be interpreted and applied.
Article 5 (Membership)
- For membership registration, a person who wants to become a 'member' (hereinafter 'member
registration applicant') enters member information according to the registration form set by the
'company', agrees to the terms and conditions, and then completes the number verification process
Membership registration is completed when the 'Company' approves such application.
- In principle, the 'company' approves the use of 'service' in response to the 'subscription
applicant' application. However, the 'Company' may not approve the application for each of the
following subparagraphs or terminate the use contract afterwards.
-
In the case where the membership application has previously been permanently suspended according to these
terms and conditions, except in the case of obtaining the approval of the ‘company’ for membership
re-registration.
- (1) In case of using someone else's name
- (2) If false information is entered or the contents presented by the ‘company’ are not provided
- (3) If approval is not possible due to reasons attributable to the user or if the application is made
in
violation of all other stipulated matters
- (4) If you want to use the 'service' for illegal purposes or for the purpose of pursuing profit
in a
purpose or method other than the method set by the 'company'
- (5) In case the application is made for the purpose of violating the relevant laws and violating the
social
order or morals
- (6) In case of violation of these terms and conditions or if it is confirmed that the application is
illegal
or unreasonable, and if the ‘Company’ deems it necessary based on a reasonable judgment.
-
In the application pursuant to Paragraphs 1, 2, and 3, the ‘Company’ may request real-name verification and
identity verification through a specialized institution depending on the type of ‘member’.
- The ‘Company’ may withhold approval if there is no room for service-related facilities or if there is a
technical or business problem.
- If the application for membership is not approved or withheld in accordance with the preceding paragraph, the
‘Company’ shall, in principle, notify the applicant of this.
- 'Company' may differentiate the use of 'members' by classifying them by grade according to the
company policy and subdividing usage hours, frequency of use, service menu, etc.
- 'Company' may impose restrictions on the use of 'members' or by grade in order to comply with
the grade and age in accordance with the 'Act on the Promotion of Movies and Video' and the 'Youth
Protection Act'.
Article 6 (Change of Member Information)
- ‘Members’ can view and modify their personal information at any time through the ‘My Profile’ screen in
‘Service’. However, e-mail accounts cannot be modified.
- If the information entered at the time of membership application is changed, the ‘member’ must make the
correction online or notify the ‘company’ of the change by e-mail or other means.
- The ‘Company’ is not responsible for any disadvantages caused by not notifying the ‘Company’ of the changes in
Paragraph 2.
Article 7 (Obligation to protect personal information)
The ‘company’ strives to protect the personal information of ‘members’ in accordance with relevant laws such as the
‘Information and Communications Network Act’. Regarding the protection and use of personal information, the relevant
laws and the personal information processing policy of the ‘company’ apply.
Article 8 (Responsibilities for account
management of members)
- The 'member' is responsible for the management of the 'account' of the 'member', and a
third party should not use it.
- The 'Company' may restrict the use of the 'Account' if there is a concern/fact about leakage of
personal information about the 'Account' of the 'Member'.
- If the ‘member’ recognizes that the ‘account’ is stolen or is being used by a third party, the ‘member’ must
immediately notify the ‘company’ and follow the instructions of the ‘company’.
- In the case of Paragraph 3, the ‘Company’ is not responsible for any disadvantages caused by the ‘Member’ not
notifying the ‘Company’ or not following the ‘Company’ guidance even if it is notified.
Article 9 (Notification to Members)
- If the ‘company’ notifies the ‘members’, unless otherwise specified in these terms and conditions, it can be
done with the e-mail address or e-mail within the ‘service’.
- In the case of notification to all 'members', the 'company' may replace the notice in paragraph
1 by posting it on the 'notice' screen in the 'website' or 'service' of the
'company' for more than 7 days. However, individual notices are given for matters that have a
significant impact on the member's own transaction.
Article 10 (Obligations of the Company)
- The ‘company’ does not engage in acts prohibited by the relevant laws and these terms and conditions or contrary
to good morals and strives to do its best to provide ‘services’ continuously and stably.
- The 'Company' must have a security system to protect personal information (including credit information)
so that 'members' can safely use the 'service’ and disclose and comply with the privacy policy.
- If the ‘company’ recognizes that the opinions or complaints raised by ‘members’ in relation to the use of
‘services’ are justified, they must be dealt with. Regarding opinions or complaints raised by ‘members’, the
process and results are communicated to ‘members’ through the bulletin board or e-mail.
- The 'Company' shall be responsible for compensating for damages to users by performing unfair display
and advertising acts prescribed in Article 3 of the 「Act on Fair Display and Advertisement」 for goods or
services.
- ‘Company’ does not send commercial e-mails for commercial purposes that users do not want.
Article 11 (Responsibilities of Members)
-
‘Members’ shall not engage in the following acts.
- (1) An act or acts that are offensive in nature
- (2) Registration of false information when applying or changing
- (3) Theft of other people's information
- (4) Change of information posted by ‘Company’
- (5) Collecting personal information and account information of other ‘members’
- (6) Acts of using to transmit commercial information for commercial purposes without prior consent of
the
‘company’
- (7) Replicating, disassembling, imitating, or otherwise modifying the ‘Service’ through reverse
engineering,
decompiling, disassembly, and any other processing.
- (8) Interfering with the company's normal 'service' by causing a load on the
'company'
server by using the 'service' in a way that is different from normal usage, such as using an
automatic connection program, etc.
- (9) Act of granting access to a third party other than the person
- (10) Infringement of rights, such as copyright, ownership, etc. of third parties such as artists in the
‘company’ and ‘services’
- (11) Acts that damage the reputation of the ‘company’ and third parties or interfere with business
- (12) Acts of disclosing or posting obscene or violent messages, images, voice messages, and other
information that goes against public order and morals on the ‘Service’
- (13) Acts of using the ‘service’ for profit without the consent of the ‘company’
- (14) Other illegal or unjust acts
-
'Members' must comply with related laws, the provisions of these Terms and Conditions, use guides and
notices related to 'services', notices from the 'company', etc., and other acts that
interfere with the business of the 'company' should not be done.
Article 12 (Provision of ‘Service’, etc.)
- The 'service' provides it to the 'members' who purchase the 'Pass' and who own the
authority.
-
The automatic renewal subscription information for 'Pass' is as follows.
- (1) Automatic renewal subscription title: 1 month pass for N people
- (2) Subscription period: 1 month
- (3) Subscription price and price per unit: KRW 5,000 per person
-
The ‘company’ currently provides the following ‘services’ to ‘members’.
- (1)Artist participation chat and messenger service
- (2) All other services provided to ‘members’ through additional development by the ‘company’ or
partnership
agreements with other companies
-
The ‘company’ may request procedures such as membership registration to provide ‘services’.
- The ‘company’ may divide the 'service' into a certain range and separately designate the available time
for each range. However, in this case, the contents will be notified in advance.
- The ‘company’ may temporarily suspend the provision of ‘services’ in the event of maintenance, replacement and
breakdown of information and communication facilities such as computers, communication interruption, or
significant operational reasons. In this case, the 'company' notifies the 'members' in the
manner stipulated in Article 9 [Notification to Members]. However, if there is an unavoidable reason that the
‘company’ cannot notify in advance, it may be notified afterwards.
- The ‘company’ may conduct regular inspections if necessary for the provision of ‘services’, and the period of
regular inspections follows the notice on the ‘service’ provision screen.
- The ‘company' may limit the archive period of content (text messages, photos, videos) to one year. After
that, an optional paid content archiving service can be provided to add an archive deadline.
Article 13 (Change of ‘Service’)
- If the 'Company' has other significant reasons such as difficulties in providing 'service'
smoothly due to reduced use and deterioration of profitability, the need to switch to the next generation
'service' due to technological advances, and changes in company policy related to the provision of
'services' may change or discontinue all or part of the 'services' provided in accordance with
operational and technical needs.
- The 'Company' may modify, suspend, or change part or all the 'Service' provided free of charge
for the needs of the company's policies and operations, and, unless there are special provisions in the
relevant laws, separate compensation for the 'Members' does not. The same applies to content provided
free of charge.
- In the event of a change or suspension of the 'service' in the contents, use method, and use time of the
'service', the contents, reasons, and date of the 'service' to be changed or discontinued shall
be notified to the 'company' prior to the change or suspension. The 'Notice' screen in the
'Website' or 'Service', the official account message, etc., are notified in advance for a
certain period in a way that the 'member' can fully recognize.
Article 14 (Provision of Information and
Posting of Advertisements)
-
The ‘company’ may post information related to the operation of ‘service’ on the Fromm service screen,
official account messages, and homepage.
- The ‘Company’ may post advertisements of the Company or a third party on this ‘Service’.
- This service may include 'services' or 'contents' provided by other business partners
affiliated with the company. Responsibility for these ‘services’ or ‘contents’ rests with the provider who
provides them, and the terms and conditions and other conditions set by the provider may apply.
Article 15 (In-App Payment Use and Refund Rules)
The use of in-app payment and refunds are subject to the ‘Paid Service Terms’.
Article 16 (Attribution of ‘service’ rights)
- All rights such as copyright and ownership of the ‘service’ belong to the ‘company’. However, 'posts' of
'members' and works of third parties provided under the partnership agreement are excluded.
- All trademarks related to the 'service' provided by the 'company', such as the design of the
'service' provided by the 'company', texts, scripts, graphics, and transmission functions
between the 'members' created by the 'company', ' Copyrights and other intellectual property
rights related to the service mark, logo, etc. are owned by the 'company' or have the ownership or right
of use to the 'company' in accordance with the laws of Korea and other foreign countries.
- The ‘company’ grants ‘members’ the right to use the ‘content’ provided by the ‘company’, which is
non-transferable and non-exclusive, and limited to the purpose of using the ‘service’. When a customer uses this
content that has separate terms and conditions such as a usage fee and period of use, these terms and conditions
apply. Even if 'purchase' and 'sale' are marked on the screen of this service, intellectual
property rights and other rights related to this content provided by the 'company' to the
'members' are not transferred (transferred, etc.) to the 'members'., 'Members' are
granted only the above use rights.
- 'Members' is a text created by the 'company', including the use, reproduction, transmission,
distribution, and distribution of the 'member' information obtained through the 'service' for
commercial purposes, except for those explicitly permitted , scripts, graphics cannot be copied, transmitted,
distributed, or distributed between 'members' or non-members in a way other than those permitted within
the service.
Article 17 (Cancellation of Membership, etc.)
-
Cancellation of ‘member’
- (1) ‘Member’ may cancel the contract of use at any time through the settings screen in ‘Service’.
- (2) A ‘Member’ who has been canceled in accordance with the preceding paragraph may re-register as a
‘Member’ in accordance with the regulations set by the ‘Company’.
-
Termination of ‘Company’
-
(1) The ‘company’ may terminate the use contract if the ‘member’ has the following reasons.
- 1.1. In case of infringing on the rights, honor, credit or other legitimate interests of the
‘company’ or other ‘members’ or others, or in violation of Korean laws or public order and
morals
- 1.2. In case of an act that promotes distrust with unconfirmed facts about ‘goods, etc.’ sold by
the
‘company’
- 1.3. In the event of an act or attempt to interfere with the smooth progress of the ‘service’
provided by the ‘company’
- 1.4. In case the ‘company’ recognizes that it is necessary to refuse the provision of ‘service’
based
on a reasonable judgment
-
(2) The contract of use is terminated when the ‘company’ notifies the ‘member’ of its intention to
terminate. In this
case, the ‘company’ notifies the ‘member’ of their intention to cancel through the registered
e-mail, telephone, or
other methods.
-
(1)In the event of termination/cancellation of the contract of use, the following information
will be deleted
unless there are special circumstances and will not be restored upon re-registration.
- 1.1 My profile information: profile picture, name, etc.
- 1.2 Account: Fromm account (e-mail address)
- 1.3 Purchase history: Purchased items/products, etc.
- 1.4 Message: Conversation content, etc.
- 1.5 Additional service-related contents: Conversation, contents, etc. provided through
additional services
- 1.6 All other information set by the user stored in the device
-
(2)If the use contract is terminated due to a cause attributable to either party, the
attributable party shall
compensate for the damage proved by the other party.
Article 18 (Restriction on Use, etc.)
- When a 'member' does not use the 'service' for more than one year, the 'company' keeps
the 'Fromm account' separately from the member's personal information in use in accordance with the
Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. can
restrict use by switching to an inactive account, or you can withdraw users who do not use the 'Fromm
account'.
-
‘Company’ may restrict the use of ‘Service’ in stages by warning, temporary suspension, permanent suspension,
etc.
- (1) If false information is registered when applying for membership
- (2) In case of threatening the order of e-commerce, such as interfering with other people's use of
the
'service' or stealing information
- (3) In the case of using the ‘company’ to conduct an act prohibited by the laws and these terms and
conditions or against public order and morals
- (4) When a ‘member’ arbitrarily manipulates payment information when purchasing ‘paid service’ and pays
an
amount less than the normal price
- (5) When a ‘member’ indiscriminately repeats the purchase and refund of ‘paid service’
-
Notwithstanding the preceding paragraph, the 'Company' is responsible for theft of identity and
payment in violation of the Resident Registration Act, illegal communication and hacking in violation of the
Copyright Act and the Act on Promotion of Information and Communications Network Utilization and Information
Protection, etc., and distribution of malicious programs, etc. In case of violation of laws and regulations,
the use may be permanently suspended immediately. In case of permanent suspension of use pursuant to this
clause, all other benefits will also be extinguished, and the ‘company’ does not compensate for this.
- The 'Company' may restrict the use of the name used by the 'Member' within the 'Service'
if there is a concern that the name is against anti-social or public morals or is mistaken for the operator of
the 'Company' and 'Company'.
- In case of permanent suspension of use of ‘service’ in accordance with this Article, member registration is
canceled after retaining information necessary for member verification for a certain period of retention. In
this case, the ‘member’ is notified of this in accordance with Article 9 and given an opportunity to explain
before the cancellation of membership registration. At this time, if the 'company' recognizes that the
'member' objection is justified, the 'company' resumes the 'member' use of the
'service'.
Article 19 (Limitation of Liability)
Article 20 (Overseas Use)
The 'Company' does not guarantee the quality or usability of the 'Service' when a 'Member'
wants to use the 'Service' outside the territory of Korea. Therefore, when a 'member' intends to use
the 'service' in a region other than the territory of the Republic of Korea, he/she must decide whether to
use it according to his/her own judgment and responsibility.
Article 21 (Purchase application
and consent to provide personal information)
-
A 'user' applies for purchase by entering information on the 'Fromm Store' in accordance with
the procedure set by the 'company', and the 'company' shall provide each of the following
information in an easy-to-understand manner to the 'user' when applying for a purchase.
- (1) Search and selection of goods, etc.
- (2) Input of recipient's name, address, phone number, e-mail address (or mobile phone number), etc.
- (3) Confirmation of contents related to the content of the terms and conditions, services with limited
right
to withdraw subscription, and cost burden such as shipping and installation costs
- (4) Indication of agreeing to these terms and conditions and confirming or rejecting the above items
(e.g.,
clicking the mouse)
- (5) Agreement to purchase application for goods, etc. and confirmation or confirmation of “Fromm Store”
- (6) Selection of payment method
-
When the 'Company' needs to provide the buyer's personal information to a third party, the person
receiving the personal information, the purpose of using the personal information of the person receiving
the personal information, the items of personal information to be provided, and receiving the personal
information You must notify the purchaser of the period of retention and use of the person's personal
information and obtain consent.
- If the 'Company' entrusts a third party with the handling of the personal information of the buyer, the
person who is entrusted with the handling of personal information and the contents of the work entrusted with
handling personal information shall be notified to the buyer and consent should be obtained. However, if it is
necessary for the performance of the contract for service provision and is related to the enhancement of the
convenience of the buyer, they do not need to go through the notification and consent procedure by notifying
through the privacy policy in the manner stipulated in the 「Act on Promotion of Information and Communications
Network Utilization and Information Protection, etc.」
Article 22 (Establishment of Contract)
-
The “Company” may not accept the purchase application if it falls under any of the following subparagraphs.
However, in the case of concluding a contract with a minor, it must be notified that the minor or his/her
legal representative may cancel the contract without obtaining the consent of the legal representative.
- (1) In case of false, omission, or error in the application details
- (2) When a minor purchases goods and services prohibited by the Juvenile Protection Act, such as
cigarettes
and alcohol
- (3) In case it is judged that the acceptance of other purchase applications is significantly impeded by
the
"company" technology
- (4) If it is judged that it is impossible to provide the 'product, etc.' for which the purchase
has
been requested due to reasons such as out of stock or incorrect information (however, in this case, the
'company' shall notify the 'user' and take necessary measures)
- (5) When applying for purchase by stealing another person's ID, name, or payment method
- (6) Purchasing 'products, etc.' for commercial purposes (for resale, proxy purchase, etc.) or
for
commercial purposes (for resale, proxy purchase, etc.) If it is suspected that the purchase was made
(however, except when allowed by the 'Company')
- (7) In case of depriving other users of purchasing opportunities through mass purchase or repeated
purchase
even though there is no purpose of self-consumption (however, exceptions are made when the ‘company’
permits)
- (8) In case of indiscriminate repetition of purchase and return of goods
- (9) In the case of a purchase without actual intention to purchase the product, such as no delivery of
the
product
- (10) In case the application is made for the purpose of violating the relevant laws and violating the
social
order or morals
- (11) If it is confirmed that it is an unfair use application that violates other terms and conditions
or
seeks to abuse the payment method of the 'company' or the benefits of the 'company' with
one
or more IDs, and the 'company' is necessary for reasonable judgment If you admit that
-
The contract is deemed to have been established when the consent of the ‘company’ reaches the user in the
form of a receipt confirmation notice under Article 25 (1).
- In the expression of consent of the ‘company’, information on the confirmation of the user’s purchase
application and availability of sale, correction or cancellation of the purchase application, etc. must be
included.
Article 23 (Payment)
- The ‘company’ provides a method for ‘users’ to pay for purchases by cash, card, or other methods.
- In connection with the payment of the purchase price, the information entered by the ‘user’ and the
responsibilities and disadvantages arising in relation to the information shall be entirely borne by the ‘user’.
- If the purchase price is not paid within a certain period after ordering the product, the ‘company’ may cancel
the order without the consent of the ‘user’.
- The 'Company' may check whether the 'User' has a legitimate right to use the payment method used
to pay for the purchase and may suspend the transaction until the confirmation is completed, or You can cancel
the transaction or withhold refund.
- The amount actually paid by the 'user' is the product price, the sale price discount according to the
coupon applied to the product (applicable only to members), the shipping cost, the option details of the option
product, etc. applied (the actual purchase amount of the product purchasing it) The proof of purchase (cash
receipt, tax invoice, credit card sales slip, etc.) issued to the 'user' is issued with the actual
purchase amount.
Article 24 (Method of Payment)
-
The method of payment for goods or services purchased from the ‘company’ can be made by any of the following
methods. However, the ‘company’ cannot collect any nominal fee in addition to the price of goods, etc. for
the payment method of the user.
- (1) Real-time account transfer
- (2) Payment by prepaid card, debit card, credit card, etc.
- (3) Online bankbook deposit
- (4) Other payment methods additionally designated by the 'company'
-
The 'Company' pays the 'User' in accordance with the 'Company' policy in the event of
a legal or technical problem in the payment of the 'User' or a failure (such as a bank network
failure) that the 'Company' did not foresee. You can request a change of method, or temporarily hold
or reject payment.
Article 25
(Notification of Receipt Confirmation, Change and Cancellation of Purchase Application)
- The ‘company’ notifies the user of receipt confirmation when there is a purchase application from the user.
- The user who has received the acknowledgment notice may request the change or cancellation of the purchase
application immediately after receiving the acknowledgment notice if there is any discrepancy in the expression
of intent, and the “mall” shall do so without delay if there is a request from the user prior to delivery. It
must be processed according to the request. However, if the payment has already been made, the provisions of
Article 28 regarding withdrawal of subscription, etc. shall apply.
Article 26 (Supply of Goods, etc.)
- Unless there is a separate agreement with the user regarding the supply period of goods, etc., the
'company' takes other necessary measures such as order production, packaging, etc. so that the goods can
be delivered within 7 days from the date of the user's subscription do. However, if the “Company” has
already received all or part of the payment for goods, etc., it will act within 5 business days from the date of
receiving all or part of the payment. In this case, the “mall” takes appropriate measures so that the user can
check the supply procedure and progress of goods, etc.
- For the goods purchased by the user, the ‘company’ specifies the delivery method, the person responsible for the
delivery cost by means, and the delivery period for each means. If the "company" exceeds the agreed
delivery period, it must compensate the user for damage caused by it. However, this is not the case if the
“Mall” proves that there is no intentional negligence.
Article 27 (Refund)
If the goods or services requested by the user cannot be delivered or provided due to out-of-stock, etc., the
‘company’ shall notify the user of the reason without delay, and if payment for the goods, etc. has been received in
advance, it will act as necessary for a refund within 5 business days.
Article 28 (Withdrawal of subscription, etc.)
- A user who has concluded a contract for the purchase of goods, etc. with the ‘Company’ shall receive a written
document on the contents of the contract pursuant to Article 13 (2) of the 「Act on Consumer Protection in
Electronic Commerce, Etc.」 If the supply of goods, etc. is delayed, the subscription may be withdrawn within 7
days from the date the goods are supplied or the supply of goods is started). However, if there are other
provisions in the 「Act on Consumer Protection in Electronic Commerce, etc.」 regarding withdrawal of
subscription, the provisions of this Act shall apply.
-
When the user has received the goods, etc., it cannot be returned or exchanged in any of the following cases.
- (1) In case the goods, etc. are lost or damaged due to reasons attributable to the user
- (2) When the value of goods, etc. has significantly decreased due to user use or partial consumption
- (3) When the value of goods, etc. has significantly decreased to the extent that resale is difficult
due to
the passage of time
- (4) If it is possible to reproduce with goods, etc. with the same performance, if the original
packaging of
goods, etc. is damaged
- (5) When the provision of services or digital contents is started
- (6) In the case of 'products, etc.' or similar products individually produced according to the
order
of the 'user'
- (7) In the case of other conditions additionally designated by the ‘company’
-
In the case of Paragraph 2(2) or 4, if the “Company” has not specified in advance the fact that the
withdrawal of subscription, etc. is restricted in a place where consumers can easily understand it or has
not taken measures such as providing a trial product, the user’s subscription Withdrawal is not limited.
- Notwithstanding the provisions of Paragraphs 1 and 2, when the contents of goods, etc. are different from the
displayed or advertised contents or performed differently from the contract contents, the user becomes aware of
the fact within 3 months from the date of receiving the goods, etc. You can withdraw your subscription within 30
days from the date or the date you could have known.
Article 29 (Effect of Withdrawal of Subscription, etc.)
- The ‘company’ will refund the payment for ‘products, etc.’ already paid within 7 business days when ‘products,
etc.’ are returned from ‘users’. However, it may take a certain period for the refund process due to the
business process of the credit card payment company.
- In refunding the above price, when the user has paid for the goods, etc. with a payment method such as credit
card or electronic money, the ‘Company’ shall request the payment for the goods from the business entity that
provided the payment method without delay. Request to suspend or cancel.
- In case of withdrawal of subscription, etc., the cost necessary for returning the supplied goods, etc. shall be
borne by the user. The ‘company’ does not claim any penalty or damages from the user due to withdrawal of
subscription, etc. However, if the contents of the goods, etc. are different from the indications and
advertisements, or the contract is performed differently, and the subscription is withdrawn, the cost necessary
for the return of the goods, etc. shall be borne by the ‘company’.
- If the user has paid the shipping cost when receiving the goods, etc., the ‘company’ clearly indicates who bears
the cost when withdrawing the subscription so that the user can easily understand.
- If the ‘Company’ refunds the product to the customer according to the product return procedure, the refund will
be made after the returned product arrives at the ‘Company’ or affiliated company, and the reason for the return
and the cost of the return are checked. However, if the returned product does not reach the 'Company' or
affiliated companies even though an exception is made in advance, or if the product falls under Paragraph 2, the
'User' shall pay the cost of return and/or the refunded amount It must be returned immediately according
to the method specified by the 'company'.
Article 30 (Overseas Delivery Service)
-
The 'Company' provides services to assist in the overseas delivery process of products for which a
sales contract has been concluded through an overseas delivery network that has a business partnership with
the 'Company', and the stages of overseas delivery are divided as follows.
- (1) Domestic delivery stage: The stage until the time when the product purchased by the buyer is
delivered
to the logistics center of a third party that has a business partnership with the ‘company’
- (2) Overseas delivery stage: The stage from warehousing at the distribution center to delivery to the
recipient through the overseas delivery network
-
In the case of overseas delivery, the purchase contract can be canceled at any time as long as delivery is
requested and returns due to buyer's change of mind are limited while delivery is in progress. In
addition, in principle, returns are not possible from the overseas delivery stage, except when the ‘Company’
approves exchange or return due to reasons such as preexisting defects in the product that has been shipped
overseas.
- The purchaser who wants to receive approval for exchange or return from the 'company' shall send
objective evidence to the 'company' to prove the reason for exchange/return, such as the original defect
of the product, and if the defect in the product is proven, the 'company' bears the necessary expenses
such as shipping cost for return or exchange
- If exchange or return is approved by the 'company', the buyer contacts the 'sales channel'
customer center, sends the item through EMS international express, and provides the 'company' with
documents proving the shipping cost, etc.
- When using the overseas delivery service, the recipient must bear the customs duties that may occur depending on
the delivery country, customs and public charges imposed by the delivery countries, and other costs.
Article 31 (Governing Law and Jurisdiction)
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Korea,
and in the event of a lawsuit arising out of a dispute between the ‘company’ and ‘member’ in relation to this
‘service’, the court in accordance with the procedures stipulated in the relevant laws shall be the competent court.
Addendum
Announcement Date: November 15, 2022
Effective Date: November 15, 2022