Article 1 (Purpose)
- These terms and conditions are not provided free of charge but are designated by the company as a service that requires payment of a fee within the service (hereinafter referred to as the 'service') provided by Knowmerce Co., Ltd. (hereinafter referred to as the 'company') The purpose of stipulating the rights, obligations and responsibilities of the 'company' and 'members', and other necessary matters in relation to the use of the service.
- These terms and conditions apply to ‘members’ who want to use paid content and paid services within the service.
- These terms and conditions are incidental to the 'Terms of Use', and the parts not defined in these terms and conditions are governed by the terms and conditions of the 'Terms of Use'.
Article 2 (Application of Terms and Conditions)
These terms and conditions are applied by a separate consent procedure within the service when a ‘member’ wants to use a paid service in the service.
Article 3 (Definition)
- Terms defined in the ‘Terms of Use’ are used with the same meaning in these Terms and Conditions.
- Among the terms used in these terms and conditions, the parts not specified in the terms and conditions are subject to related laws and general commercial practices.
Article 4 (Publication of paid service contents, etc.)
The 'Company' sets out the following items on the initial screen or separately in these Terms and Conditions and 'Service' so that 'Members' can accurately understand the transaction conditions of paid services and transactions without mistakes or errors before contracting for use of paid services displayed in an easy-to-understand manner on the connection screen of ‘Members’
- (1) Specific details such as name, type and price of paid service, method of use, period of use, conditions of use, etc.
- (2) Seller's trade name, representative's name and corporate name, address, phone number, etc.
- (3) Matters concerning the deadline for withdrawal of subscription and contract cancellation, method and effect of exercise, refund, etc.
- (4) Matters related to consumer damage compensation, complaint handling and dispute handling
The minimum technical specifications required for the available devices and use of the company's paid services follow the recommended specification information.
Article 5 (Establishment of contract of use, etc.)
The contract for using paid services is established when the 'member' agrees to these terms and conditions and purchases (settlement) the paid service through the payment method and payment method set by the 'company'.
Article 6 (Rejection and reservation of use contract)
The ‘Company’ may not accept or withhold approval if the ‘member’s’ application for use of ‘paid service’ falls under any of the following subparagraphs.
- (1) In case of using someone else's name or not real name
- (2) If false information is entered or essential information required by the ‘company’ is not entered
- (3) When a minor applies for a paid service that is prohibited by the Youth Protection Act
- (4) When the payment amount and the supply of additional services have not actually been made or there is a high possibility that it will not be done
- (5) If it is judged to be theft or technical error, such as continuous payment from the same IP or similar account, or purchase to interfere with the company's service
- (6) In the case of a ‘member’ who violates or has violated the ‘Terms of Use’ and other regulations, such as infringing on copyrights within the ‘Service’
- (7) If the company provides the service as it is at a price that is clearly not reasonable or ‘service’, unforeseen damage to the company is expected
- (8) If there is no room for service-related facilities or is a technical or business problem
- (9) In the case of a ‘member’ who violates Article 11 of the ‘Terms of Use’ or has been restricted in use pursuant to Article 20 (2)
- (10) When it is judged that approval is not possible due to other reasons attributable to the ‘member’
The period of establishment of the contract of use shall be the time when subscription completion and purchase completion are indicated in the application process.
- For a ‘member’ to use the paid service, after agreeing to these terms and conditions, the ‘company’ must pay the usage fee according to the terms and conditions set by the ‘company’.
Article 7 (Method of Payment)
The payment method for the use of paid services can be made by any of the following methods. However, the 'company' does not collect any additional fees for the payment method of 'members'.
- (1) Payment through means supported by 'open market operators'
- (2) Other electronic payment methods permitted by the 'company', etc.
According to the policy of the ‘company’ and the standards of the payment company in Paragraph 1, the monthly accumulated payment amount and the charging limit per ‘member’ may be limited. If the standard is exceeded, additional use of paid services may not be possible.
Article 8 (Provision and Suspension of Paid Services)
- The ‘Company’ may temporarily suspend the provision of paid services in the event of maintenance, inspection, replacement or breakdown of information and communication facilities such as computers, communication interruption, or significant operational reasons. In this case, the 'company' notifies the 'members' in the manner stipulated in Article 9 [Notice to the 'members'] of the Terms of Use. However, if there is an unavoidable reason that the ‘company’ cannot notify in advance, it may be notified afterwards.
- The 'Company' may conduct regular inspections if necessary for the provision of paid services, and the regular inspection time will follow the notice on the paid service provision screen.
- If paid services cannot be provided due to conversion of business items, abandonment of business, integration between companies, etc. ' and 'Company' will compensate 'members' according to reasonable conditions.
Article 9 (Change of Paid Service)
- The 'Company' may change all or part of the paid services it is providing according to operational and technical needs in cases where there are significant reasons. However, if the changed content is significant or unfavorable to the ‘member’, the ‘company’ will notify the ‘member’ who receives the paid service in the manner specified in Article 9 [Notification to ‘member’] of the Terms of Use.
- The ‘company’ provides the service before the change to the ‘member’ who has refused to agree to the change of service in accordance with the preceding paragraph. However, if the provision of such service is impossible, the provision of such service may be stopped, or the contract may be terminated. In this case, refunds will be processed in accordance with Article 14 of these Terms and Conditions (Effect of cancellation and termination of ‘Member’ contract).
Article 10 (Obligations of ‘Company’)
- The 'Company' does not engage in acts prohibited by related laws and these Terms and Conditions or contrary to public morals and does its best to provide paid services continuously and stably as stipulated in these Terms and Conditions.
- The 'Company' has a security system to protect personal information (including credit information) so that 'members' can safely use paid services and announces and complies with the privacy policy.
- If the ‘Company’ deems that the opinions or complaints raised by ‘Members’ in relation to the use of paid services are justified, they must be dealt with. Regarding opinions or complaints raised by ‘members’, the processing process and results are delivered to ‘members.
Article 11 (Obligations of ‘Members’)
- Before using the paid service, the ‘member’ must make a purchase after accurately checking the details of the paid service provided by the ‘company’ or the seller and the terms of the transaction. Any loss or damage caused by a purchase without checking the contents and conditions of the transaction lies with the ‘member’.
- ‘Members’ shall comply with these terms and conditions and the notices of the ‘company’ in relation to the paid service and shall be responsible for any loss or damage caused by violating or not fulfilling the terms and conditions and notices.
- ‘Members’ must use the paid service in accordance with the method established and recognized by the ‘Company’.
- ‘Members’ shall not engage in any of the following acts when using paid services.
- (1) Acts of using paid services or accessing the system in an abnormal way, not according to the method of using paid services provided by the ‘company’
- (2) Using the paid service provided by the ‘company’ by stealing another person’s name, card information, account information, etc.
- (3) Acquiring or using goods or contents in an abnormal way not specified by the ‘company’
- (4) Unauthorized change of information posted by the ‘company’ or transmission or posting of information other than the information set by the ‘company’ (computer programs, etc.)
- (5) Infringement of intellectual property rights such as copyrights of the ‘company’ and other third parties
- (6) Acts that damage the reputation of the ‘company’ and other third parties or interfere with their work
- (7) Disclosure or posting of obscene or violent messages, images, voice messages, and other information that goes against public order and morals on paid services
- (8) Repeated purchases without intention to purchase
- (9) Other illegal or unfair acts
Article 12 (Withdrawal of subscription and contract cancellation and termination of ‘members’)
- A 'member' who has concluded a contract for the use of paid services with the 'company' in accordance with these terms and conditions may withdraw the subscription without paying any additional fee within 7 days from the time the use contract is established.
A 'member' cannot cancel the subscription pursuant to Paragraph 1 against the will of the 'company' in any of the following cases.
- (1) In case the value of goods, etc. has significantly decreased due to the use or partial consumption of goods purchased by 'members'
- (2) In case the goods are lost or damaged for reasons attributable to the 'member'. However, the case where the packaging has been damaged to check the contents of the goods, etc. is excluded.
- (3) When the provision of services or digital contents under Article 2, Item 5 of the Framework Act on the Promotion of the Cultural Industry is started. However, in the case of a contract composed of divisible content, this is not the case for parts that have not been provided.
- (4) In the case of goods provided free of charge such as events, promotions, and rewards
- (5) In the case of a ‘member’ who has been restricted from use in accordance with Article 11 (Obligations of Members) of the ‘Terms of Use’
The 'Company' shall clearly notify the 'Member' in a place where it is easy to understand the reasons for which it is impossible to withdraw the subscription in accordance with the provisions of Paragraph 2.
- Notwithstanding the provisions of Paragraph 3 above, if the contents of the paid service are different from the contents of the display or advertisement or the contents of the contract are different from the contents of the contract, the paid service
You can withdraw your subscription within 3 months from the date of availability of the service or within 30 days from the date you knew or could have known the fact.
A ‘member’ may withdraw the subscription for any of the following reasons.
- (1) If the ‘company’ cannot supplement or correct defects in the paid service, within one month from the date of receiving the paid service
- (2) In the event that the ‘member’ using the paid service does not agree to the change of these terms and conditions or the terms of use of the service, and thus withdraws from membership or terminates the contract for using the paid service
Withdrawal of subscription takes effect on the day the 'member' sends his/her intention to the 'company' in writing (including electronic documents) through the 'service' customer center.
- The 'company' will reply to the 'member' without delay after receiving the expression of intent to withdraw the subscription indicated by the 'member' in accordance with the preceding paragraph.
- ‘Members’ may request the remedy for defects in the use of paid services by setting a reasonable period before expressing their intention to withdraw the subscription due to the reasons set out in Paragraph 2, Item 1. However, if the ‘company’ determines that the repair of the defect is impossible, it may immediately notify the ‘member’ and withdraw the subscription.
Article 13 (Effect of cancellation and termination of contract by ‘member’)
- The 'Company' shall refund the 'member' in the same way as the payment within 3 business days from the date of replying to the 'member' in response to the expression of intention of 'subscription withdrawal, etc.' must do. However, in the case of payment methods that require confirmation of receipt (account refund, etc.), refund must be made within 3 business days from the date of confirmation of receipt.
- When the ‘Company’ refunds in accordance with Paragraph 1, the ‘Member’ may deduct the amount corresponding to the profits obtained from the use of paid services and refund.
However, the ‘Company’ may request the ‘Member’ to confirm the deposit if it is necessary depending on the payment method and may refund the refund after deducting the amount corresponding to the refund fee (10% or 1,000 won, whichever is greater).
- When the 'member' pays for goods, etc. by a payment method such as credit card or electronic money in refunding the above price, the 'company' will promptly make a request to suspend or cancel your claim to the business that provided the payment method pay for the goods, etc. However, in the case of the proviso to paragraph 1 and paragraph 2, this may not be the case.
- If the 'Company', the person who has been paid for the paid service, or the person who has signed the paid service use contract with the 'member' is not the same person, each of them may be responsible for the obligations related to the refund due to withdrawal of subscription or contract cancellation or termination. We are jointly responsible for the implementation.
- Paid services provided free of charge by ‘members’ through events or promotions are not subject to refund.
- The 'Company' takes relevant measures in accordance with the Act on Consumer Protection in E-Commerce, such as requesting for suspension or cancellation of payment to the 'Open Market Operator' in the In-App Payment. However, please refer to the policy of the 'open market operator' regarding the actions of the 'open market operator' in response to the above request of the 'company'.
- If there are any remaining 'coins' or paid services in use when withdrawing from the 'service', you must apply for a refund or use them up before applying for withdrawal.
If the 'member' voluntarily withdraws without requesting a refund despite the 'company' confirming the intention to refund the 'member' when the 'member' withdraws, the 'company' will not pay the member's 'coin' or paid service in use and will delete information about it. The 'company' does not bear any responsibility for the recovery of such deleted 'coins' and paid services.
Article 14 (Cancellation, termination and restriction of use of the ‘company’)
- The ‘Company’ may, without prior notice, cancel or terminate the contract or limit the use of paid services by setting a period if a ‘member’ commits an act stipulated in Article 6 of these Terms and Conditions.
- Cancellation or termination of Paragraph 1 takes effect when the ‘company’ expresses its intention to the ‘member’ according to the notification method set by the ‘company’.
- Regarding the cancellation, termination, and restriction of use of the ‘company’, a ‘member’ may file an objection according to the procedure set by the ‘company’. At this time, if the ‘Company’ acknowledges that the objection is justified, the ‘Company’ immediately resumes the use of the service.
Article 15 (Effect of cancellation and termination of contract attributable to ‘member’)
- The effect of cancellation or termination of the contract attributable to the 'member' shall apply mutatis mutandis Article 12.
Article 16 (Fault charge)
- In the event of an error, the ‘Company’ shall refund the entire amount in the same way as the payment of the usage fee. However, if a refund is not possible in the same way, we will notify you in advance.
- In the event of an overpayment due to a cause attributable to the ‘company’, the ‘company’ will refund the full amount of the overpayment regardless of contract costs or fees. However, if an overpayment occurs due to a cause attributable to the ‘member’, the ‘member’ shall bear the cost required for the ‘company’ to refund the overpayment within a reasonable range.
- The ‘company’ is responsible for proving that the use fee has been properly charged if the ‘member’ refuses to refund the overpayment claimed by the ‘member’.
- The 'Company' handles the refund procedure for the overpayment in accordance with the Content User Protection Guidelines.
Article 17 (Representative Act and Disclaimer of Warranty)
- The 'Company' operates, manages, and provides a system for transactions in paid services that broker transactions between 'members' and sellers (hereinafter referred to as 'intermediation-type paid services'). The ‘company’ does not act on behalf of 'members' and sellers. In addition, the responsibility for the transaction established between the ‘member’ and the seller and the information provided by the ‘member’ or the seller is directly borne by the ‘member’ and the seller. However, if the ‘company’ directly sells to ‘members’, the ‘company’ fulfills its sales responsibility.
- The 'Company' refers to the existence and authenticity of the intention to sell or purchase in relation to the transaction between the 'member' and the seller through the brokerage-type paid service, and the non-infringement on the quality, completeness, safety, legality, and the reflection of the rights of others. We do not guarantee any information provided 'members' or the seller, and the truth or legality of the information.
Article 18 (Limitation of Liability)
- The ‘Company’ is exempted from responsibility for providing paid services if it is unable to provide paid services due to changes in related laws, natural disasters, or equivalent force majeure.
- The ‘company’ is not responsible for any obstacles to the use of paid services due to reasons attributable to the ‘member’.
- The ‘company’ is not responsible for the reliability and accuracy of information, data, and facts posted by ‘members’ in relation to paid services.
Article 19 (Interpretation of Terms and Conditions)
Regarding matters not stipulated in these Terms and Conditions and the interpretation of these Terms and Conditions, the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Content Industry Promotion Act, the Act on Consumer Protection in Electronic Commerce, etc., the Act on Regulation of Terms and Conditions, In accordance with the Minister of Culture, Sports and Tourism that defines the 'Guidelines for the protection of digital content users', and other related laws, terms of service, or commercial practices.
Article 20 (Governing Law and Jurisdiction)
- For matters related to these Terms and Conditions, the laws of the Republic of Korea shall be the governing law.
- Litigation related to disputes between the ‘company’ and ‘members’ shall be brought to the competent court under the Civil Procedure Act.
addendum
Announcement Date: November 15, 2022
Effective Date: November 15, 2022